We've got your back, wherever you are
Real humans, 24/7, in every timezone. Most questions are answered in minutes — and the essentials are just below.
Live chat
In-app, 24/7. Typical reply in minutes.
Open the app
For anything that needs a paper trail.
support@pilotesim.example
Help center
Searchable guides for the quick stuff.
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Quick answers
Device compatibility
PilotEsim works on eSIM-capable, carrier-unlocked phones — iPhone XS+, Pixel 3+, Galaxy S20+ and most 2019+ flagships. Check yours instantly.
Check my deviceUsing dual SIM
Keep your home SIM active for calls and texts, and set PilotEsim as your data line while you travel. Switch your data line back with a single tap when you get home.
See setup stepsSystem status
All systems operational. Provisioning, top-ups and the coverage API are running normally across all regions.
View status historyDevice compatibility
Confirm your phone supports eSIM and is carrier-unlocked before you buy.
Install & activate
Step-by-step setup, QR codes, and what to do when you land.
Dual SIM
Keep your home number for calls while PilotEsim handles data.
Billing & refunds
How per-MB billing works and how to request a refund on unused balance.
Prefer email? Reach us at support@pilotesim.example.
Still stuck? Write to us.
Send us a note and we’ll get back to you fast. For urgent issues while traveling, in-app chat is the quickest.
Everything you need to know
The short version: no plans, no expiry, no markup. The longer version is below — and support is a tap away if anything’s missing.
An eSIM is a digital SIM built into your phone — no plastic card to swap. You install a PilotEsim profile once (by scanning a QR code or tapping a link), and your device can connect to local networks the moment you land. Your physical SIM stays put, so you keep your regular number.
Your next trip starts with $4.
Free activation, instant eSIM, and a balance that never expires. Set it up before you pack — connect the moment you land.
Free activation · balance never expires